الشروط والأحكامTerms of Service

Momentl is the brand name of momentl plus (مومنتل بلس للتسويق الالكتروني), a limited liability company registered in the Arab Republic of Egypt, providing an AI receptionist service for clinics and medical centres. Address: Third Floor, Building 101G, Plot No. 6, Sector H, First Settlement Services Center, New Cairo, Cairo, Egypt. Contact: hello@momentl.com or +20 126 008 0977.

By using the service or paying for any plan, you agree to these terms.

An AI assistant that answers a clinic's patients on WhatsApp, and on Instagram, Messenger and website chat depending on the plan. It answers questions about the services, prices and hours the clinic approves, books into the doctor's schedule, and sends reminders and follow-up messages. It comes with a clinic dashboard for conversations, appointments, patients and reports.

The assistant never gives a diagnosis, medical opinion or medical advice. Any medical question is passed to the clinic's team.

• Prices published on momentl.com/clinics are in Saudi riyals and are the basis for every plan.
• Online payments are charged in Egyptian pounds. We convert the price at the exchange rate at the time of payment and show you the exact amount in EGP before you pay. Any other currency shown on the page (AED, KWD, USD…) is an estimate for reference only.
• Your bank or card issuer may add currency-conversion or international-transaction fees. These are outside our control.
• Founding prices apply to the first 20 clinics for their first 6 months; after that, the plan's standard published price applies.
• Each plan includes a monthly number of conversations. Extra conversations cost 1.5 SAR each, with alerts at 80% and 100%.
• WhatsApp messaging fees charged by Meta are separate from the plan price and follow Meta's pricing.

The setup fee is 1,500 SAR, charged once with monthly billing. It covers configuring the assistant with the clinic's data, connecting the WhatsApp number and preparing the dashboard. It is free when you prepay 6 months or a year, and can be split over the first 3 months by arrangement with us.

At checkout you choose one month plus the setup fee, 6 months prepaid, or a year prepaid. The billing period starts on the day the assistant goes live on the clinic's number.

We never charge your card automatically. Before each period ends we send you a payment link for the next one. If it is not paid within 7 days of the period ending, the assistant is paused until payment is made.

• Keeping the clinic's data accurate — services, prices, doctors, hours and branches — and updating it from the dashboard.
• Following WhatsApp and Meta policies, and not using the assistant to message people who have not contacted the clinic or agreed to receive its messages.
• Obtaining any consent the law requires from patients for processing their data.
• Keeping dashboard accounts secure and giving access only to people who need it.

We process patient data on the clinic's behalf and only to provide the service. We never sell it or use it for advertising. Details are in our Privacy Policy. When the subscription ends, the clinic can ask for its data to be exported or deleted.

The assistant is a tool for organising communication and bookings. The clinic is responsible for the information it provides and for any medical decision or action. We are not liable for indirect losses or lost profits. In all cases our total liability is limited to the amounts the clinic paid us in the three months before the claim.

You can cancel at any time as set out in our Refund & Cancellation Policy. We may suspend the service for non-payment, or for use that breaches these terms, Meta's policies or the law, and we will tell you why.

These terms are governed by the laws of the Arab Republic of Egypt. We will try to settle any dispute amicably before turning to the competent courts in Cairo.

If we change these terms in a way that affects you, we will tell you at least 14 days in advance. Prepaid prices do not change during the period you paid for.